> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rhinestone.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Retry or refund failed deposits from the dashboard

Most deposits process automatically. When one fails, you can retry or refund it from the [Dashboard](https://dashboard.rhinestone.dev) under **Deposits**.

A failed deposit shows a **failed** status in the deposits list, with "Retry" and "Refund" actions available.

<Frame>
  <img src="https://mintcdn.com/rhinestone/WRyxb2XaCMURkTeE/images/dashboard/deposits/list.png?fit=max&auto=format&n=WRyxb2XaCMURkTeE&q=85&s=275020e29444a91429759aa533662f82" width="2880" height="1800" data-path="images/dashboard/deposits/list.png" />
</Frame>

## Retrying a deposit

Use retry when a deposit failed for a transient reason and the funds are still recoverable on-chain. Open the deposit and press "Retry".

<Frame>
  <img src="https://mintcdn.com/rhinestone/WRyxb2XaCMURkTeE/images/dashboard/deposits/retry.png?fit=max&auto=format&n=WRyxb2XaCMURkTeE&q=85&s=03f07b8fd0c7cdbf0416be92957dc474" width="2880" height="1800" data-path="images/dashboard/deposits/retry.png" />
</Frame>

<Note>Retry applies to that one deposit only. You can also press "Retry" directly on the deposit's row in the list.</Note>

If retry keeps failing, the funds may not be automatically recoverable — refund the deposit instead, or [reach out to us](http://t.me/kurt_larsen).

## Refunding a deposit

Refunds return a failed deposit's funds to an address you choose. Only Owners, Admins and Operators can refund.

<Tip>
  To let users recover their own failed deposits without going through you, embed the
  [claim modal](/deposits/widget/claim-modal) — the user pastes the deposit's
  transaction hash and signs to authorize it. That signature is the authorization, so
  it needs no backend of your own.
</Tip>

<Steps>
  <Step title="Open the deposit and press Refund">
    <Frame>
      <img src="https://mintcdn.com/rhinestone/WRyxb2XaCMURkTeE/images/dashboard/deposits/refund.png?fit=max&auto=format&n=WRyxb2XaCMURkTeE&q=85&s=1c8232cc222c916c33e10d60854d3943" width="840" height="576" data-path="images/dashboard/deposits/refund.png" />
    </Frame>
  </Step>

  <Step title="Enter the recipient">
    Enter the address to refund to. You can press "Use sender address" to refund the original sender. Confirm that the recipient is a self-custodial wallet, then press "Refund".
  </Step>
</Steps>

<Warning>Never refund to an exchange deposit address. Exchanges don't credit arbitrary incoming transfers, so the funds **may be lost**. Refund only to a self-custodial wallet you control.</Warning>

Refunds are supported on EVM chains and Solana.